话题

请在下面选择一个主题,以更好地指出您可能遇到的问题。

  • 这个怎么运作
  • 修改订单
  • 保险
  • 准备棍子
  • 追踪您的货件
  • 你的棍子已经到了
  • 船棍保证
  • 我的帐户
  • 定制订单
  • 国际运输
  • 提出索赔
  • 注册
  • 订票
  • 接送
  • 客户服务

是。您可以将高尔夫球杆放在运输设施中,也可以安排在您的房屋,工作场所或高尔夫球场领取。

运输费用视地点,行李重量和运输时间而定。可以通过访问我们的主页并转到“快速报价”功能来在线获取详细报价。

快速报价

是。在下订单之前,我们建议您联系目的地,以告知他们您的发货和预计到达日期。

是的,您可以随时在线通过电子邮件将您的请求提交至[email protected]来取消取件请求。在您的电子邮件中,请在订单上包括姓名,取件日期和位置。

Yes. If for any reason you need to cancel an 要么der, please submit your cancellation request online via email to [email protected] You will obtain a refund less a $10 cancellation fee, 要么 you may choose to receive an account credit for the full amount. The credit will never expire.

是。要为您的订单请求新的提货日期或地点,请给我们发送电子邮件至[email protected]。请在订单上注明姓名,您的原始提货日期和/或位置以及新要求的提货日期和/或位置。

是。我们了解您的俱乐部的价值,并会自动建立$ 1,000的保险基准。您最多可以增加$ 3,500来确保任何单个行李的保险。 船棍建议至少购买1,500美元的保险。

船棍建议您选择与您要运送的物品的总估计值最匹配的数量。如果是高尔夫俱乐部,则应选择高尔夫俱乐部和行李箱的总价值,包括您使用的旅行箱。

船棍’ shipment insurance protects against complete loss of your shipped item 要么 against any physical damage that has occurred to the shipment while in transit. For items not shipped in a box, the outside casing is considered the shipping container 和 will not be insured.

不可以。您可以将球杆装在旅行袋,硬盒或盒子中。

Yes. Standard golf bags must be 42 pounds 要么 less to receive the stated discounts. If the total package weight exceeds 42 pounds, you must select the option for Staff/XL bag (up to 56 pounds). If a bag is shipped 和 it outweighs the maximum allowance for the bag size, the bag could be delayed in transit 和 you may be charged an overage.

您可以在当地的UPS或FedEx商店购买运送箱。

Your clubs need to be packed in a shipping container -a golf travel bag, hard case, 要么 box. Make sure the shipping container is completely sealed 和 all zippers, buckles, latches are tight 和 secure. You will have to affix the shipping label to the shipping container as securely as possible with clear packaging tape. It is also recommended to print a second copy of your shipping label 和 include it in an outside pocket (assuming you are shipping with a soft case that has one)

是。出于海关原因,不应锁定正在国际范围内运输的箱包。

Upon placing your 要么der, you will receive a confirmation email that includes your itinerary, shipping labels, 和 船棍 跟踪ing ID. By clicking on the 跟踪ing ID link in the email, you will be taken directly to your 要么der on 船棍 which will provide you with the latest tracking information 和 details. If you need help with tracking your shipment 要么 have questions regarding the status of your shipment, you may also contact our customer support team for further assistance.

是。一旦您的俱乐部到达目的地,您将通过电子邮件收到通知。

是。第二天空运将有特定的承诺时间。这些时间取决于邮政编码和位置。如果您需要通过次日航班服务在特定时间到达俱乐部,请联系我们的客户支持团队以寻求帮助。

是。棍子到达目的地后,您将通过电子邮件收到通知。

船棍 will make every effort to ensure on-time delivery of International 船ments. Customs, 和 other factors within the shipper’s control including the legibility of customs forms may affect delivery times, which are outside our control. 船棍 will make every effort to aid 和 assist in getting any package through customs both home 和 abroad.

创建帐户后,您将可以访问通讯簿,以便轻松地重新预订货运,存储的付款信息以及快速访问货运历史记录。您还将有资格获得特殊的电子邮件促销和运输优惠。

Yes. By becoming a club partner with 船棍, you will gain access to some really great benefits that you can pass on to your members 和 guests. A few highlights of becoming a partner include complimentary shipping supplies, immediate access to our discounted rates, along with offering a service that is truly beneficial to you, your members 和 guests.

只需致电(855)867-9915给我们打电话,并向我们提供您的物品的大约重量和尺寸,您想在哪里运送物品的信息,我们将为您协调其余的事宜。

有关可以运输和不能运输的信息,请致电(855)867-9915与我们联系。可以运输的一些物品包括自行车,冲浪板,箱子和行李。

自定义订单费用将根据您打算运送的物品的重量和大小而有所不同。要获取报价,请致电855-867-9915或给我们发送电子邮件至[email protected]

Yes, to ship internationally 要么 to get an international quote you can email [email protected] with your pick up location, delivery location 和 dates of your trip. You can also call (855) 867-9915 和 a 船棍 Representative will provide you with a quote.

船棍 will make every effort to ensure on-time delivery of International 船ments. Customs, 和 other factors within the shipper’s control including the legibility of customs forms may affect delivery times, which are outside our control. 船棍 will make every effort to aid 和 assist in getting any package through customs both home 和 abroad.

出于海关原因,不应锁定正在国际范围内运输的箱包。

In 要么der to file a claim, a 船棍 索偿 Form must be submitted to a claims representative along with photographs of the damaged merchandise. All outer packaging (travel bag, case 要么 box) used for shipping must be made available for either a physical 要么 photo inspection by 船棍 要么 its Logistics Partners.

访问我们的索赔页面
  1. 粘贴在用于运输的旅行袋,箱子或盒子上的运输标签照片。
  2. 用于运输的旅行包,硬盒或盒子的照片-显示物品的包装方式。
  3. 至少2张损坏物品的照片。

The length of the claims process can vary 和 may take up to (30) thirty days to complete. Should you have additional questions with regards to your claim 要么 need assistance completing the 船棍 索偿 Form, please do not hesitate to contact a 船棍 索偿 Representative at (855) 867-9915.

是!注册是完全免费的。

不可以,任何人都可以使用Ship Sticks!

转到Ship Sticks,然后在右上角查找注册链接。系统将引导您完成一个简单的过程。注册不需要任何承诺,只需几分钟。

在这里注册

任何高尔夫俱乐部都可以使用Ship Sticks。我们建议您建议俱乐部专业人士提供服务,然后您可以从当地的专业商店开始享受Ship Sticks服务的便利和节省。

您最多可以提前60天安排发货。安排发货后,您将能够立即打印发货标签。

是。要一次运送多个行李,请在预订页面的“包裹详细信息”下,单击“行李数”下拉箭头,然后选择要运送的行李数。

Yes. Adding pieces of luggage to your 要么der is easy. Underneath the traveler section 和 below the pickup 和 delivery dates there is an option to select Luggage Count. From the drop down you can select the number of pieces 和 choose between a carry-on, checked, 要么 oversized bag.

是的,在预订页面的“包裹详细信息”下,您可以输入所需的任何信息。例如:确认号码XXXXX,签到XX / XX / XX,John Smith的来宾等。

是。运货棍可让您单程或往返运送俱乐部。

Yes. In 要么der to place a multiple leg 要么der, you will need to create two one-way shipments instead of a round-trip shipment. Please note that 船棍 does not offer discounts for Round-Trip 要么ders, so by purchasing two One-Way shipments there is no added cost.

您的物流提供者包含在您打印的运输标签上。您还可以通过预订后发送给您的确认电子邮件来访问标签。

我们的物流供应商之一将接您的俱乐部。您的运输标签上将显示UPS或FedEx。

是的,您可以从家里,办公室,高尔夫球场运送球杆,或将球杆放到最近的UPS或FedEx商店。

否。但是俱乐部需要方便到达,以便UPS或FedEx司机可以接他们(前廊,车库前等)。

是的,您可以选择在任何本地UPS或FedEx商店放下您的俱乐部。您的运输标签和确认电子邮件将指示您需要在哪家商店下车。

查找下车地点

一些接送地点可能会收取包裹费。这些费用与我们的服务无关,并且可能因位置而异。我们建议您提前致电查询是否有任何相关的配套费用。

致电(855)867-9915或给我们发送电子邮件至[email protected]